Privacy Policy

Information you give us:

• Your name, phone number and email address, when you submit our contact form
• Your suburb, the service you need, the urgency of the job, and any message details you provide through the contact form
• Any other information you choose to give us when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page and scroll depth
• Device information, including browser type, operating system, IP address and screen resolution
• Your approximate location, based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the phone number listed on this site
• Conversion data from Google Ads or other advertising platforms, if you arrived at this site through a paid ad

We collect only what we need to run this website and respond to enquiries about air conditioning work in Coolangatta and the surrounding Gold Coast suburbs. We do not build detailed profiles of visitors, and we do not use your information for purposes unrelated to the reasons listed below. We use the information we collect for specific, limited purposes:

• To respond to your contact form submission or phone call
• To book and complete air conditioning work at your property
• To provide workmanship guarantee service or follow-up once you are a customer
• To improve this website and understand which pages help visitors get in touch, using Google Analytics
• To understand which marketing channel a phone call or enquiry came from, using call tracking and tag management tools
• To comply with our legal obligations, including tax record-keeping and licence reporting

We only share data with the following services, each of which plays a specific role in running this website:

• Cloudflare hosts this website and protects it from malicious traffic. Cloudflare processes data in the United States, with a global network of edge locations. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager help us understand how the website is used. Google processes this data in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call-tracking provider tracks which marketing channel a phone call came from, and processes call metadata in Australia.
• Our lead-management system receives and stores contact form submissions so we can respond to your enquiry.

We do not sell your personal information to any third party, and we do not share it for any purpose beyond running and improving this website and responding to your enquiry. We do not run any advertising retargeting or remarketing pixels on this website, and we do not use heatmap or session-recording tools. If that ever changes, this policy will be updated first.

Some of the services listed above process data outside Australia, principally in the United States. Where that happens, we rely on the service provider's own compliance obligations and public privacy commitments, and we only use established, reputable providers for hosting and analytics.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site so we can improve it over time. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers explain how to manage or delete cookies in their help settings.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics' standard retention settings, currently 14 months
• Call recordings, where enabled: retained for 12 months, unless needed for an ongoing dispute

Under the Australian Privacy Principles, you have rights over the personal information we hold about you. These rights are not conditional on you being an existing customer, they apply to anyone whose information we hold, including someone who simply submitted the contact form or called our number. You have the right to:

• Access: ask us what personal information we hold about you
• Correction: ask us to correct information that is inaccurate or out of date
• Deletion: ask us to delete your information, subject to our legal record-keeping requirements
• Complain: raise a concern with us directly in the first instance. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We take reasonable steps to protect the personal information we hold, including using HTTPS encryption, securing our infrastructure through Cloudflare, and restricting access to our lead-management system to authorised staff. Access to customer and lead records is limited to the people who need it to respond to your enquiry or complete your job. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information sent to us online, but we work to keep the risk as low as reasonably possible.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time, for example if we start using a new tool on the website or our legal obligations change. Any changes will be reflected on this page with a new "last updated" date at the top. We encourage you to check back periodically if you have concerns about how your information is handled. Your continued use of this website after a change is posted means you accept the updated policy.

• Business: Air Conditioning Coolangatta
• Operating under: a fully licensed, insured and ARC-certified air conditioning business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9543
• Website: airconditioningcoolangatta.com.au

For privacy questions, please call us or use the contact form on our Contact page.